an outrageous waste of money
We received this item as a Christmas gift and have had nothing but problems with the piece of crap remote control that comes with it. Right out of the box, the remote barely responded to the controls. We changed the batteries multiple times and followed the lame instructions for troubleshooting. The phone number 1-877-612-5619 included on the manufacturer's 1 year warranty page just rings and rings and then a recording tells you that the extension is unavailable. An internet search shows the number belongs to a landline in India. The e-mail address, 'customersupport@rndgroup.us' is an absolute joke. I received an auto reply and then nothing. Finally, my husband got a return e-mail from someone who indicated that they would send another remote right away. That was well over six weeks ago. I do not believe they ever intended to send the replacement remote. The fireplace will work without the remote, however it makes it very difficult to operate since all the controls are on the top...
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