disappointed in flame
Bought this unit at Christmas and finally installed it today March 30, 2012. I was very disappointed in the flame. The flame is only one color, light yellow, which makes it look very fake and faint. If you have the light on or it is daytime you can barely see the flame and my bathroom is very dark because my skylight isn't installed yet. I am sure once the skylight is installed I won't be able to see the flame during the daytime. I also thought the sand was movable and replaceable but it appears to be fixed and sealed in place. I didn't like the pattern of the sand and wanted to rearrange it but I guess I will have to live with it the way it is. Another design flaw is that the model and general information of the unit is printed in white on the black metal on the right side of the fireplace where the manual controls are located. It looks ghastly. We have a mirror on the wall which is perpendicular to the wall the fireplace is on and it shows the reflection of all the writing in the...
Disappointed with product
This was the 2nd Dimplex electric fireplace that I ordered from Amazon. Unfortunately it too was a disappointment. Again, the flame isn't coming from sand, but instead an odd looking fabric that did not look appealing. My biggest complaint though was that Dimplex does not stress that this fireplace really needs " In Wall" mounting, not just "on "the wall. It has a large profile that if not mounted "in the wall" is just too big and awkward looking "on" the wall. It sticks out quite a bit and just couldnt be integrated nicely onto the wall without looking like the pink elephant in the room. Had I been willing to cut through drywall and install, I am certain it would have been pretty. I returned this fireplace unfortunately. On a more positive note, Amazon makes returns so incredibly easy that one should atleast order the fireplace and see if it works for them, if not, the return process is painless.
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