Everything broke
I didnt have this model but I bought 2 of another model.Right off the bat the built-in fans broke in them.One put out a chemical smell and one put out black soot all over the house.We replaced both of them and not with Charmglow.The regulator broke off of one of them also.See all the parts for sale all over the internet ? I think they are just in the parts biz.
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